The Queens Gate Hotel

During my recent stay at The Queen’s Gate Hotel, I encountered an unexpected and stressful problem — I had accidentally left my passport at the hotel while travelling to Manchester for a flight the next day. What followed was an extraordinary display of care and professionalism from the hotel manager, who took full personal responsibility for assisting me. She spent several hours of her own day helping to arrange an urgent shipment via UPS, communicating with their service team and following up repeatedly to ensure the passport would reach me in time. Her dedication, calm handling of a high-pressure situation, and willingness to go far beyond what is normally expected of hotel staff made a huge difference. This kind of genuine support is rare to find and deserves special recognition. My sincere thanks to the manager and the entire team — your commitment to your guests is exceptional. Highly recommended hotel not just for comfort and location, but for the people who truly care.

We were a party of three, staying just one night as we were going to see a show at the Royal Albert Hall, we booked one room with 3 single beds, the beds were exceptionally comfortable, although one of our party found the pillows a little hard, the other two of us were fine with the pillows, otherwise we all slept really well, only two of of our party wanted breakfast the next morning and that was very enjoyable, a very good choice of fruits, cereal, cheese, pastries and full English, all of which was buffet style, the two of us who ate said that it was the best breakfast we’ve had in a hotel and we have stayed in a good few hotels between us over many years, the location of the hotel to the theatre was only a six minute walk which was a main factor in booking this hotel, all the staff were very polite and helpful, it was a pleasure to stay here even though it was only one night for us! We would recommend The Queens Gate Hotel to anyone and would definitely stay there again ourselves especially if we were going to the same theatre again at anytime in the future.

Classic, comfortable hotel with friendly and helpful staff. Breakfast was very good with a wide choice. Room was lovely and comfortable. We liked the bed (on the soft side if that's of interest). Everything impeccably clean. Royal Albert Hall, V&A and other museums nearby. Bus and underground are close. We would stay here again certainly!

The hotel is at the Queen's Gate which is about a 10-15 minute walk from the South Kensington tube station on the Piccadilly and the District and Circle lines. There are plenty of restaurants and supermarkets around the station therefore we didn't have to worry about food. The hotel is also surrounded by museums and the Imperial colleague is right opposite to the hotel. Walking to the National History Museum is just 10 minutes. The area is generally safe and quiet. We were booked into their triple room where there are 3 single beds which is super rare for hotels in London. The room is extremely spacious and we still have a lot of rooms to move around even with 3 big suite cases lying on the floor.

The location of the hotel was great. The tube stations were really close, there are quite a few restaurants and bars close-by, although the street of the hotel itself is quite. Hyde Park and the Royal Albert Hall are also very close, so very convenient. The staff was very welcoming, and the room was spacious, full of light and comfortable.